Returns & Exchanges
At BugMD, we stand behind our pest control solutions with a 30-day satisfaction guarantee to ensure your home remains protected and comfortable. If you are not completely satisfied with your purchase, you may return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all bottles, refills, or devices are securely sealed to prevent damage during transit.
Ship to Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing